Failure to Attend Policy/Short notice cancellation Policy

Our mission is to provide outstanding care for our patients, in an efficient manner. We employ a strict Failure to Attend policy in order to ensure patients have access to care with minimal delay. By not attending an appointment, it wastes vital time which could be offered to patients awaiting treatment or who may be in pain.

We will strive to accommodate the appointment needs of our patients and make every effort to provide emergency dental care where needed at short notice.

To keep our prices to a reasonable level it is necessary for the fixed running costs of the practice to be met. This requires the dental surgeons and hygienist to be operating in their surgeries to maximum efficiency. For this reason we have in place a non-attendance policy.

Policy for Non- Attendance Private and Denplan Patients

We know you will appreciate how valuable surgery time is, and therefore request 48 business hours notice to cancel or rearrange this appointment. A charge may be made if this happens on more than two occasions within a 12 month period.

When we schedule an appointment for a patient, we are reserving the surgery time off for that patient’s treatment. As you can appreciate, the surgery time is valuable for people in need and is expensive to run. We understand that on occasion you may forget to attend or may be unable to attend at short notice, and allow everyone one uncharged non attendance, but when this happens on subsequent occasions we make a charge for wasted surgery time which may range from £40 to £150 depending on the length of the missed appointment (eg 20 min appt = £40 charge). 

To book further appointments our practice reserves the right to ask for a reservation deposit for private and plan appointments with our dentist/therapist (this fee is proportionate to the length of the appointment booked). This fee will be deductable from the total cost of the treatment. In case your treatment involves dental laboratory work, we may ask for a minimum of 50% deposit for private and plan appointments with our dentist, which will be forfeited in the event of failure to attend as outlined above. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee, meaning that the deposit for your appointment reservation will become non-refundable and it will be used to cover the cost of the surgery time wasted. You will also need to pay any other additional laboratory fees incurred (when the reservation deposit doesn’t cover all costs), the final decision being at the discretion of the Practice owner. 

If more than 2 appointments are missed, future appointments for private patients may not be offered.

It is understandable that sometimes cancellations cannot be helped due to emergencies and we will take all valid circumstances into account.
Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.

For a Denplan member patient, if a Hygienist appointment or a dental appointment is missed, no charge will apply on the first occasion; where appropriate, a second chance for re-booking will be offered, but any subsequent Hygienist/dental appointments missed or cancelled at short notice will incur a charge of the entire appointment fee, paid in advance. Plan membership may be cancelled if >2 appointments are not attended or cancelled at short notice. 

Visit Us

50, Leazes Park Road,
Newcastle upon Tyne
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Opening Hours

Monday 9.00am – 7.00pm
Tuesday 8.00am – 5.00pm
Wednesday 8.00am – 6.15pm
Thursday 9.00am – 5.00pm
Friday 8.00am – 5.00pm

Out of hours, weekends or
24 hour emergency call

0191 222 0725

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