The Patient Charter

       

Our practice aims to provide consistent quality dental care for all our patients. We have implemented a clinical governance policy to assist us in our individual responsibility of maintaining the highest level of care. 

We promise to :

- be courteous and considerate at all times

- treat you as we would wish to be treated ourselves

- respect your wishes

- provide you with high quality, ethical dentistry

- try to keep your appointments on time and free from interruption

- give you a full explanation of your dental problems and provide information on all treatment options available

- give you a written estimate of cost for any extensive treatment plans

- maintain confidentiality and data protection laws

- deal with any suggestions or complaints quickly and efficiently

                    

In return we  expect you to:

- be courteous and considerate to Kingswalk staff and other patients.

- Treat us as you would wish to be treated yourself

- Inform us of any changes to your contact details or medical history

- Respect our clinical judgement

- Try to keep your appointments or give us 48 hours notice of cancellation

- Switch off your mobile phone on entering the premises

- Pay your account after each visit

- Tell us if you are not completely satisfied with any aspect of your care.